At MarkPack, Inc. we believe that providing our customers with prompt, professional on-site service and support is crucial.  That is why our technicians receive extensive factory training on all of the equipment we sell.  That is also why we offer 24-hour emergency service to all our customers.  We repair all types of marking and packaging equipment, including: ink jet equipment, labeling equipment, stencil machines, strapping machines and hand tools, stretch wrap machines, case sealers, tape machines, bagging machines, shrink wrap equipment, staplers and stitchers.

 

To contact our service department, dial 1-800-627-5722 and ask for service.  During non-working hours, our voicemail will direct you on how to page our technicians.

 

Standard Rate:  $99.00/hour labor, $75.00/hour travel.

Overtime Rate:  $148.50/hour labor, $112.50/hour travel.

Weekend/Holiday Rate:  $198.00/hour labor, $150.00/hour travel.

 

Warranties:  Warranty work is done at no charge during normal working hours.  Emergency service is billable regardless of warranties.  Warranties on labor, equipment and parts vary by manufacturer.